Account Manager (CS & Call Center Services) - JOGJA

Date Posted: Tue, 11 Aug 2020 02:34:45
Salary: -

Job Description

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Bachelor degree in any industry

Job Types: Full-time, Permanent

Salary: Rp15,000,000 - Rp20,000,000 per month

Experience:

  • account manager: 5 years (Preferred)
Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel). Serve as the lead point of contact for all customer account management matters....

Company : Customer Service & Call Center Services

Job Title : Account Manager (CS & Call Center Services) - JOGJA

location :

For more information, click here to apply

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Job Detail

  • Job Id
    c2e5cb22fa6bf0db
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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